Refund policy

Thank you for shopping with us! Here’s what you need to know about our

Return/Refund process

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, UNWORN or UNUSED, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that return shipping costs are the responsibility of the customer. Additionally, customers are required to ensure their package is safely delivered and retain the tracking number for reference.

Restocking Fee

If a return is completed and the customer chooses not to proceed with a new order, a 20% restocking fee will be applied to the refund amount.

This fee reflects the time, handling, and resources required to inspect, reprocess, and prepare the item for resale in accordance with our quality standards. Due to the exclusive and carefully handled nature of our products, additional work is required to ensure each returned item meets resale standards.

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Please note that our hand bead-worked tuxedos are customised after the order is placed and crafted with delicate, high-end beadwork. Due to their bespoke nature, sensitivity, and exclusivity, these items are not eligible for return or exchange under any circumstances. If you are unsure about your sizing, we strongly recommend contacting us before placing your order to ensure the best fit, as these customised pieces are non-refundable.

To start a return, you can contact us at info@ferentino.co.za and provide all your order details and the reason for return. If your return is accepted, we’ll send you an e-mail with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at

info@ferentino.co.za

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ferentino.co.za